Frequently Asked Questions

1. How can I contact Wall Moi Store?

You can reach our customer support team by [info@wallmoi.com] for any questions or assistance you may need. We’re here to help!

2. What payment options do you accept?

We accept various payment methods, including Visa, Mastercard, American Express, Visa Electron, Maestro, Apple Pay, PayPal, Google Pay, and Gift Cards. For more details, please refer to our Payment Options page.

3. What is your shipping policy?

We offer worldwide shipping. Delivery times vary based on your location, ranging from 5 to 14 business days worldwide. Please visit our page for detailed information.

4. Do you offer returns and exchanges?

Yes, we do. If you’re not satisfied with your purchase, please contact our customer support team within 30 days of receiving your order. You can find more information on our Shipping and Returns page

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status and location of your shipment. 

6. What should I do if I receive a damaged item?

If your order arrives damaged, please contact our customer support team immediately. We will guide you through the return and replacement process.

7. How do I create a Wall Moi Member account?

To become a Wall Moi Member and enjoy faster checkout and exclusive offers, simply create an account. It’s quick and easy!

8. Do you offer international shipping?

Yes, we ship worldwide to bring our stunning wall art to customers around the globe.

9. Can I use multiple payment methods for one order?

You can use one credit/debit card per order, but you can combine a gift card payment with a credit card payment.

10. How can I stay updated on your latest products and promotions?

To stay informed about our latest collections and special offers, sign up for our newsletter or follow us on social media.

11. What is your Privacy Policy and Cookie Policy?

We take your privacy seriously. For detailed information, please review our Privacy and Cookie policy

12. How do I contact your customer support team?

You can reach our dedicated customer support team by info@wallmoi.com, and we will be happy to assist you.